Terms & Conditions
Definitions
The following Terms and Conditions document is a legal agreement between Sabrina Zanelli, hereafter “the Artist” (Sabrina Zanelli), and “the Client” for the purposes of purchasing art work, project development and collaboration. These Terms and Conditions set forth the provisions under which the Client may interact with and use the services supplied.
The Artist is an Art business providing the Client with physical pieces of art work, prints, design images and informative text relating to the Artist life and work.
Acceptance of Work
Quotations are valid for 30 days from date of issue.
Invoices are valid for 30 days from date of issue. All invoices must be paid in full within 30 days of the invoice date (includes weekends), except where agreed at the Artist’s own discretion. If final payment is not received within 30 days, the Artist has the right to add an additional 8% daily charge for each day beyond the 30-day window, on to the outstanding balance.
The Artists reserves the right to decline further work on a project if there are invoices outstanding with the Client after 7 days of supply.
When the Client places an order to purchase a product from the website and/or any related work to the business, the order represents an offer to the Artist to create the product or design. Client’s written confirmation in an email, letter or a signature signed within the quotation agreement contract, are all evidence of entering a contract prior to invoicing. The invoice equals acceptance by the Artist (or third party supplier) of the Client’s offer to purchase services from the Artist and this acceptance of work is a valid contract between Client and Artist regardless of whether the Client receives the invoice.
Any other services on the order that have not been included in the quotation/invoice do not form part of the contract. The Client agrees to check that the details of the quotation/invoice are correct and should print and keep a copy for their records.
Project
The majority of art and design projects run smoothly and without any problems, however, it is important that there is a mutual understanding to protect the Artist and/or Client from any unforeseen circumstances.
The Client agrees to provide any needed information and content required by the Artist in good time to enable the Artist to complete a piece of work as part of an agreed project.
Should an event occur for the Artist to request cancellation of the project, they will hand over any work completed up to the point of cancellation and any payments made for incomplete work will be returned to you.
The Client cannot terminate a contract unless they have made full payment up to the end of the current stage of the project. Should an event occur for the Client to request termination of the contract (project), the deposit will be taken and payment in full is required for everything produced by the Artist prior to cancellation.
If the Client requests design, content alterations or additional work requests to work that is already other than that specified in the original quotation, the Artist reserves the right to quote separately for these alterations on receipt of specification.
The Artist also reserves the right to request a deposit of the payment to be received for further alterations before continuing work. If the work is needed as part of an existing project, then this may affect time scale and overall delivery time of the project.
If there is a deadline for the project, this must be communicated clearly to the Artist in writing before any payment is made. It is always the Artists intention to complete the Clients project on time.
The Artist will give a minimum estimate of 4 weeks for the delivery of a project, although delivery may be earlier than this.
Once the project is completed, the Artist will upload the work to their website to showcase as part of their commissions.
The Artist will prosecute if items/work purchased by the Client are resold. The Artist will prosecute if the items/work is used in any function other than posting and tagging the Artist online or on social media. The Artist will prosecute if items/work are used without copyright permission from the Artist.
Returns / Refund Policy
If you are not 100% satisfied with the product you have purchased, the product is not as described or because the product has not been received, you can return it to us within 30 days without processing fees. Please note that items returned within 30 days can be refunded to the original payment source.
Returns are only accepted for items purchased directly from the Sabrina Zanelli website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping/return costs for returned items are non-refundable.
Returns that are damaged or altered may not be accepted and may be sent back to the customer. Exchanges are not accepted. If you would like to purchase a new product, you will have to make a new purchase for the product you desire.
Returns received after 30 days of original receipt may be accepted at the discretion of Sabrina Zanelli however, only a partial refund will be issued (60% of the amount on receipt).
If there is an issue with the product itself due to defects or craftsmanship please contact zanelli.art@gmail.com right away so these may be amended or replaced for you.
To make a return, please fill out a contact form or email us at zanelli.art@gmail.com